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Did you know that, on average, we publish around 1,000 messages per month across our social media channels? These messages are created to provide you with a flavour of what goes on in the museums each day, and there’s a lot that goes on!

What underlines all the content that’s shared with you is the museums’ values. As an organization we believe our differences should be recognized, acknowledged and celebrated. We want all our platforms to be a safe environment where you can share your views and opinions together, to have respectful dialogue where each person is treated with dignity and respect. We want our social media content to not only inform but to give you the opportunity to engage with us. We are always pleased to witness your interactions on our accounts and enjoy responding to comments and taking part in interesting discussions.

Unfortunately, however, we have received a few hate messages and have experienced some trolling lately. Any message that goes against or challenges our values we take seriously. So, we’ve been discussing how best to respond and what steps to take in order to underline our stance on specific topics, and also to support the colleagues who have to read these hateful messages.

The first step we’ve taken is to update our social media policy as we felt it was important to define trolls and our stance on dealing with hate or negative comments officially. We won’t tolerate or condone messages that support or instigate hate, we will not engage with trolls and will take action to block and remove any person who seeks to cause upset or insight hate on any of our accounts.

These messages of hate are luckily a minority and will be dealt with on a case-by-case basis, however we wanted to clarify our stance on receiving such messages. Please read our social media policy to learn more. It is available on the website. In the meantime, please continue to check out our content and continue to enjoy all that our accounts have to offer.

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