Re-opening the Museum

Frequently Asked Questions

Why are some of the galleries closed?

The safety of our staff and visitors is our priority, and we have carried out a risk assessment for all our museums to see how we can operate while adhering to social distancing and hygiene regulations. In some cases (such as with some interactive exhibits) we felt it was not possible to ensure the safety of visitors and staff who might be using them. Therefore we have taken the precaution of excluding some exhibits from the re-opening programme.

Some of our art galleries remain closed for the time-being as we carry out essential maintenance works continue throughout the museum.

As building work completes and hopefully COVID-19 restrictions ease, we will be able to open more galleries. You can, however, explore the art galleries in full online.

We are continuing to review how and what we display in the art galleries to tell the story of Welsh art and art in Wales more creatively and effectively. Be part of the conversation and have your voice heard in how we should display our galleries in the future.

Food and Drink

  • The café is open for teas, coffees and snacks. The restaurant in our lower floor is closed

Are the toilets and baby changing facilities open?

Our toilets and baby changing facilities remain open. We are putting in place an enhanced cleaning regime for such spaces and will limit the number of people who can use such facilities at any one time.


Our toilets will be open, and we have put in place an improved hygiene schedule for your safety. For the wellbeing of visitors and staff, we also encourage the use of face coverings.

Can I use the Virtual Reality experience?

Due to the risk to the public and our staff, Mission: Planet Earth, our new Virtual Reality experience has been closed for the time being.

Where are the Archaeology collections kept?

The archaeology collection has now moved to St Fagans National Museum of History and has been redisplayed to tell the stories of people and makers in Wales through history.

Why do I have to pay for car parking?

There has been paid for car parking at National Musuem Cardiff, St Fagans National Museum of History and at Big Pit National Coal Museum for many years, and this will continue. We are a charity and every penny we raise from our car parks supports our work with communities across Wales.