Appendix 2: Standards of Behaviour Expected of Staff


  • approach any child apparently in distress and ask if you can help
  • seek assistance from colleagues or supervisors where appropriate
  • be aware of possible risks and question situations that you find suspicious
  • keep a look out for children apparently unaccompanied – communicate the details of any lost children to the appropriate central point
  • keep any lost children in a public area where they can be clearly seen
  • act professionally in all matters
  • be aware of appearances and avoid any situations that might appear compromising
  • report any allegation (even if this is just a suspicion) of abuse or inappropriate conduct immediately to your line manager.

Do not:

  • engage in any rough, physical games including horseplay
  • physically restrain a child or young person except in exceptional circumstances (e.g. to prevent injury, damage to property or the collections or to prevent theft) and even then be careful to use only the minimum restraint necessary
  • make sexually suggestive comments to any visitor
  • use foul or abusive language to any visitor and especially not to or within earshot of a child
  • physically assault or abuse any visitor
  • allow or engage in inappropriate touching of any kind
  • do things of a personal nature for children that they can do for themselves or that a parent/leader can do for them
  • give out personal information including e-mail, social network account details and mobile phone numbers with any child or young person.

It is strongly recommended that staff do not, except in emergency situations:

  • go into the toilet with children unless another adult is present or gives permission (this may include a parent, teacher or group leader)
  • spend time alone with a child on his/her own. If you are in a situation where you are alone with a child, make sure you can be clearly observed or seen by others. You should, wherever possible, also avoid being alone in a vehicle with otherwise unaccompanied children or young people although this might not always be practicable, for example when accompanying work experience placements.