FAQs

How do I get in touch with the Volunteering Department?

You can contact us on volunteering@museumwales.ac.uk or (029) 2057 3002. If you would like to send post please send to The Volunteering Dept, St Fagans National History Museum, Cardiff, CF5 6XB.

How do I find out about new volunteering opportunities?

All of our roles are advertised on our website here. We advertise all of our roles to make it as fair and accessible as possible.

Can you keep my information? Do you have a mailing list?

Yes! Sign up for our Mailing List here. You will be asked about your preferences and interests. Just make sure to tick the box for ‘Volunteering’ or ‘Placements’ and we will email you with new opportunities when they are being advertised. You will be able to unsubscribe at any time.

How do I register/apply?

When we have opportunities available, you will be able to download a ‘Registration Form’. Fill this form out and send it back to us. If you have trouble filling out the form, please feel free to contact us. We can fill out the form over the phone with you and can accept applications via short video or audio file. Get in touch with us to talk about this.

How accessible are your volunteer roles?

We aim to make as many of our roles as accessible as possible. We try to host our volunteering sessions in rooms that are accessible and easy to get to. However, due to the fact that our museums either contain historic buildings, or are located in listed buildings, it may not always be possible. Each role description will note if there are any accessibility restrictions or things you may need to consider. If you require any reasonable adjustments, please let us know and we will try our hardest to meet these.

How much time must I give?

Each role description will say when and how long each volunteer session is, for example the conservation volunteers meet every Tuesday, 10.00am-1.00pm. This is to help you work out your availability. This is listed under ‘Hours and Commitment’.

What do volunteers receive?

Volunteers can claim out of pocket travel expenses, receive discounts in our shops and access to events. You may also be provided with clothing and equipment depending on the volunteer role, for example, garden volunteers receive gloves, fleeces and t-shirts.

Are there any age limits?

We accept volunteers aged 14+ dependent on the role. Age requirements are clearly noted in the role description. We also have Bloedd for people aged 16 to 25 years old.

What skills or experience do I need? Will you provide training?

Each role description will clearly note any skills or experience you may need to be able to do the role. Most of the time, all you need is to be enthusiastic. We will provide you with an induction and any training you may need.

Do I need to speak Welsh to volunteer?

The majority of our volunteer roles do not require you to speak Welsh. If a role requires you to speak Welsh, it will clearly note it in the role description. If you are learning Welsh, volunteering with us can be a great opportunity to practice in some of our roles. Please feel free to contact us if you have any questions.

Do you accept volunteers from abroad?

Yes. It is your responsibility to check if your visa says you are able to volunteer.

Will I have to undergo a police check?

This depends on the volunteering role and will be noted in the role description.

How do you keep my personal data safe?

We store your personal data in line with current data legislation. For full information please see our Volunteer Privacy Policy here. We need all the information we ask for on the registration and/or enquiry form to be able to process your request.