Re-opening the Museum

Frequently Asked Questions

Why do I have to book in advance?

Due to social distancing safety measures, we can allow only a limited number of people into each museum at any one time. To manage this and prevent disappointment, we have introduced a free booking system which will be run online through Eventbrite. There is also a telephone number to call for those who choose not to use online booking. All our museums will remain free.

Can I bring a picnic?

Yes, you are welcome to bring a picnic to the Museum.

Can I bring my dog?

Dogs are welcome but must be kept on a lead.

Food and Drink

The Museum café will be open during your visit offering a range of hot and cold drinks and snacks available to take away.

Try out our Christmas catering offer with festive foodie treats including:
•    Turkey sandwich with stuffing and cranberry £3.50 
•    + chips for £1.50
•    Pot of pigs in blankets £4.95 (includes 10 “pigs” and cranberry sauce)
FREE MINCE PIE when you spend over £5! 

Are the toilets, Changing Places and baby changing facilities open?

Our toilets, baby changing, and Changing Places facilities remain open for those who wish to access them. We are putting in place an enhanced cleaning regime for such spaces and will limit the number of people who can use such facilities at any one time.

Are you using up PPE that should be going to the NHS?

No. We have sourced supplies separately to NHS requirements and our use of PPE materials in our museums will have no impact on the NHS.

Can I book / arrange a conference at the museum?  

The safety of our staff and visitors is our priority, and we have carried out a risk assessment for each Museum to see how it can operate while adhering to social distancing and hygiene regulations. At the moment, the guidance from the Government is not to host large gatherings, though this is constantly under review.  Please keep an eye on our website where we will be posting updates if the situation changes or email to discuss further

Do I have to pay for car parking?

Padarn Country Park car park is owned and operated by Gwynedd Council. The parking costs £4 and you can pay by cash or card. (Please be aware that we are unable to supply change at this time)
Parkopedia link

Is the shop open?

Yes - the shop is open as normal

Lots of sites are already open – why are you taking so long?

As our sites have been closed for several months, with only security staff allowed on site for safety reasons, there is a lot of preparation work to do to make sure our sites are safe for visitors. This includes assessing the water supply to all sites, installing safety measures such as protective screens and signs, producing risk assessments for each site and sorting out one-way systems at the museums to ensure we can adhere to Covid-19 guidelines. In addition, staff training in increased hygiene techniques and the new safety features has to take place. There is also installation work to be done to bring visitors exhibitions that couldn’t be put up during closure, and to remove previous exhibitions that had finished their run. We want the museums to be the best and the safest they can be, despite being different to what visitors are used to, and we need time to ensure this is all in place for when we welcome the return of visitors.

Our community has had few COVID-19 cases – you will be bringing hordes of visitors into the area from outside Wales who may be carrying the virus.

The communities in which our Museums are sited are very important to us, and we hope to continue productive relations with them for many years to come. We will be restricting the number of people who can be on site at each Museum at any one time, and introducing a strict pre-booking system.

All sites will have measures to mitigate against the spread of the COVID-19 virus, such as increased cleaning regimes, social distancing, and hand sanitisation stations, so we do not anticipate visitors impacting on the local community.

The Visitor Experience

The visitor experience will be different from our normal pattern.

You will be able to see:

  • Slate splitting and blacksmithing demonstrations ( various times )
  • ‘Colours of Dinorwig’ Exhibition by Mikey Jones
  • The main yard and machinery, the Caban (mess room), Foundry and Smithy.
  • Play area and zip line

Many areas will have to remain closed due to social distancing and current restrictions.

Exhibits currently closed:

  • Waterwheel
  • Chief Engineer’s House
  • Quarrymen’s Houses

*All the above are subject to change. Information will be available on arrival

What if I don’t want to book online?

You must book a ticket to visit the museum.  If you have difficulty booking online you can book by phone. The number is 0300 1112333 (office hours only)

What precautions are you taking to reduce the spread of COVID-19?

Every Museum has undergone a risk assessment in the light of the precautions and social distancing measures that remain in place to prevent the spread of COVID-19. This includes restricting the number of visitors on site at any one time, installing personal protective equipment (PPE), extra hygiene facilities and increasing the number of times that toilets and facilities are cleaned every day.

We have new rules on social distancing within our museums and are working to make sure signage to reinforce hygiene and social distancing regulations is highly visible.

When will you be fully open?

We are following the advice of the Welsh Government and we will remain in these measures until they advise us differently, though this could extend for many months.

When will you have events again?

We have developed a programme of online events for the coming months. Our focus will be online until we’re sure that we can safely stage physical events given the social distancing and hygiene regulations.

Why can’t I drop into the Museum like I used to?

Due to social distancing safety measures, we can allow only a limited number of people into each museum at any one time. To manage this and to prevent disappointment we have introduced a booking system. This is the safest way to ensure we can control the visitor numbers.

Why do you want me to wear a face covering?

Visitors are required to wear face coverings at our Museums, in line with Welsh Government guidelines. We reserve the right to refuse entry to those not wearing a face covering without due cause for example for health and wellbeing reasons.