Accessibility – National Waterfront Museum

Here you can find information about accessibility throughout the Museum including parking, wheelchair access, lifts, baby changing facilities, assistance dogs, Braille resources, induction loops, and our provision for those with autism and dementia.

Baby Changing Facilities

  • Baby changing facilities are available on the ground (near the café and towards the rear of New Gallery) and first floor (Achievers Gallery).

Visitors with limited mobility and wheelchair and pushchair users

  • The Museum is fully wheelchair accessible. A limited number of wheelchairs are available and are provided on a first come, first served basis. Please ask a member of staff at the Information Desk on arrival.

  • Mobility scooters are welcome, however only a limited number are permitted at any one time. Please contact (029) 2057 3600 prior to your visit.

  • Wheelchair-accessible toilets and baby changing facilities are available on the ground (near the café and towards the rear of New Gallery) and first floor (Achievers Gallery).

  • All lifts in the Museum are wheelchair accessible and have audio announcements and Braille labelling on the buttons. There are two lifts, one in the Main Hall and the other towards the rear of New Gallery.

  • There are five designated parking bays for blue badge holders located on East Burrows Place. These are available to visitors on a first come, first served basis.

  • The Museum is also officially registered with the Changing Room Consortium as having a fully accessible changing room and toilet.

Blind and partially sighted visitors

  • The exhibits throughout the Museum are designed to be accessible to all and many are equipped with Braille and signed interpretation.

  • Gallery Assistants are also fully trained in interpreting the collections and displays. Large print museum floor plans are available on request, please contact (029) 2057 3600.

Chill Out Room

  • We have a chill out room for anyone who needs some time out during their visit, for example those with autism, dementia or any other conditions. Ask at reception for access. Our gallery assistants have undertaken awareness training about autism and dementia and will strive to help those needing a little extra help to feel comfortable.

  • If you prefer to visit when we’re less crowded, there are usually fewer people on our site from 3pm each day.

First Aid Room

  • The first aid room is located on the ground floor, which is equipped with a changing bed and hoist. If you require the use of the first aid room, please ask a member of staff for assistance.

Additional learning needs

  • If you prefer to visit when we’re less crowded, there are usually fewer people in the museum before 11am or after 3pm each day.

  • You can now borrow one of our NEW Sensory Backpacks to use during their visits to the museum. They include: ear defenders, a torch, sunglasses, fidget toys, magnifying glass and a sensory map of the galleries. You can borrow the backpack for FREE from the front desk

Assistance Dogs

  • Guide dogs, hearing dogs and assistance dogs are welcome throughout the Museum.