Accessibility – Big Pit National Coal Museum
Big Pit is a former working coal mine and as such offers some accessibility challenges. But we’ll do our best to make it a very rewarding visit.
Visitors with limited mobility and wheelchair and pushchair users
Visitors with limited mobility and wheelchair users must call 02920 573 650 or email bigpitemail@museumwales.ac.uk before visiting.
For visitors with mobility impairments, parking is available on each of the three main levels, but to view the mining galleries it is necessary to ascend/descend a fairly steep slope.
Although there are ramps between levels on the surface it has been found that a helper is required for every wheelchair user. Please note that some of these ramps are quite long and steep and the climb can be arduous.
As the safety of our visitors is our first priority it is only possible for a maximum of 4 wheelchair users to be underground at any one time. This is because it may be necessary to evacuate visitors from underground by a different route if the shaft is out of commission e.g. as a result of power failure. The emergency egress route is not capable of being navigated by wheelchairs and their occupants would need to be carried out.
If the group consists of more than 4 wheelchair users it will be necessary to split the group into at least two parties. While one party takes the underground tour the others can visit the surface of the museum and vice-versa. In this way it should be possible for a group with 4-8 wheelchairs to visit the site in the normal 2½ hours or so but if the group has 8-12 wheelchairs it is more likely to take around 3½ hours.
As non-approved electrical equipment cannot be taken underground we must ask all users of electric wheelchairs to transfer to a manual chair — either their own or one provided by us if they wish to go underground.
It is also the case that some manual wheelchairs, with smaller wheels or without handles, are also unsuitable for use underground but again visitors may switch to one of our chairs if they wish.
We recognize the difficulties that some visitors experience in switching to an unfamiliar wheelchair so we will only ask visitors to do so if absolutely necessary in the interest of safety.
Where visitors have limited mobility, but are not regular wheelchair users, we may request them to use a wheelchair for the underground tour. Again, we will only ask visitors to do so if absolutely necessary in the interest of safety.
Most of the surface buildings are accessible by wheelchair users accompanied by a helper. The winding engine house can be accessed by an alternative entrance at the side of the building.
Wheelchair users are advised to exit Big Pit by the same route as they entered the Museum, i.e. via Reception. This door is closed at 3.30pm, after this time, please ring the doorbell for assistance.
Sorry, we don’t allow pushchairs underground, but they can visit our surface exhibitions such as King Coal.
Blind and partially sighted visitors
One of the great joys of visiting an industrial site such as Big Pit is the experience of the noises and smells of the exhibits and demonstrations. It is possible for visually impaired groups and individuals with helpers to experience a guided tour of Big Pit's genuine underground workings. Few objects are in glass cases.
The Mining Galleries are a surface exhibition explaining the different techniques of modern mining from forming new tunnels through to coal face production. This is a walk through simulated mine workings guided by an audio visual presentation. Please be aware that loud noises, flashing lights, and differing light levels and colours are a major part of the presentation.
Guides will give visitors to opportunity to touch parts of the mine areas underground to support the experience.
Deaf and Hard-of-Hearing visitors
Most exhibitions are supported by text for each exhibit and written visual interpretation of the main exhibition theme is clearly displayed. Induction loops for hearing aids are installed in several locations around the site.
Battery-powered Medical Aids
In normal circumstances, all battery-powered equipment such as watches, cameras etc must be left on the surface as 'contraband'. This requirement does not apply to certain battery-powered medical aids such as Hearing Aids and Blood-sugar Monitors. We would ask visitors to notify the Deputy of such equipment.
Additional learning needs
If you prefer to visit when we’re less crowded, there are usually fewer people in the museum from 3pm each day. Note: Last Underground Tour: 3.30pm. Last entry: 4.00pm.
Dogs
Assistance dogs are allowed on site provided they are kept on a lead.
- Where possible, dog owners should bring their relevant identification book and animals should wear the appropriate tabards or harness, but this is not a requirement for entry.
Guide dogs for both visually and hearing impaired visitors are welcomed but cannot be taken underground.
If your service, assistant or emotional support animal is not a dog, please call 02920 573 650 or email bigpitemail@museumwales.ac.uk prior to your visit to avoid disappointment on the day.
Drinking water is offered at the point of entry to all dog owners visiting the site and on request in the cafeteria and coffee shop.
All dog owners are offered pooper-scoopers when entering the museum and we appreciate your co-operation in keeping the museum clean and safe.
Facilities
There are suitably equipped toilets on all three levels of the site. The accessible facilities in the Waiting Room and Pithead Baths are unisex. However, the accessible facilities in the toilets adjacent to the Winder are single-sex. PLEASE NOTE the underground tour lasts about an hour and there are no toilets underground.
Both the gift shop and the two catering outlets are accessible to wheelchair users.
Baby changing facilities are provided in the toilets in the Pit Head Baths.