Accessibility - National Museum Cardiff

Visual Story - Visiting National Museum Cardiff

This Visual Story has been designed for visitors with autism, learning disabilities or sensory and communication disorders. Although there can be some changes to the displays at National Museum Cardiff, the Visual Story provides general images and information to help plan for visits to the Museum.

Visual Story (PDF)

Baby Changing Facilities

  • Baby changing facilities and a breastfeeding room for those who wish privacy are situated in the Oriel Restaurant, breastfeeding is allowed in all locations.

Visitors with limited mobility and wheelchair users

  • Work is underway on a new accessible walkway which we hope will be permanently open very soon. It is currently open some days and closed others as we finish the walkway. Please follow the signs at the bottom of the stairs to gain access to the museum if the ramp is closed during yout visit, or phone 029 2057 3300 and a staff member will help you gain access to the building.

  • There are designated parking bays for Blue Badge holders to the rear of the Visitor Car Park, accessed via Museum Avenue. Parking is free to blue badge holders. Please use the intercom at the exit barrier to verify your blue badge permit. Disabled parking is also available at the front of the Museum, on Gorsedd Gardens Road.

  • Once inside there is wheelchair access to all galleries. Most galleries can be visited independently, but lifts to some galleries must be operated by a Museum Assistant for security reasons. There are signs indicating the location and operating instructions of all lifts. Museum staff are nearby to help.

  • Four wheelchairs and six mobile seating sticks are available on loan from the Information desk on request. These are allocated on a first-come-first-served basis.

  • A variety of seating is available throughout the Museum.

  • Please be aware that there are uneven floor levels throughout the Evolution of Wales exhibition and in some of the Natural History galleries; please take care in these areas.

  • The Reardon Smith Lecture Theatre has a viewing platform with six designated spaces for wheelchair users. Access to the Theatre is from the rear of the Visitor Car Park or via a level access pathway from Park Place.

  • The Museum Shop, Coffee Shop and Oriel Restaurant are accessible to wheelchair users.

  • Accessible toilets are situated in the Oriel Restaurant.

Blind and partially sighted visitors

  • We can offer free Audio Description tours for groups, and guided assistance for individual visitors. Advance notice is required. Please call us at (029) 2057 3240 to discuss your needs.

  • The Evolution of Wales, Natural History and Man & the Environment galleries all have audio material to support the visual exhibits.

  • Some of the natural science galleries have low light levels but walkways, text panels are exhibits are clearly illuminated.

  • A touch trail is available in the Natural History galleries.

Deaf and Hard-of-Hearing visitors

  • An Induction Loop is provided in the Evolution of Wales gallery, the Information desk, Shop, Restaurant and Coffee Shop counters and in the Reardon Smith Theatre. A mobile induction loop is available for use in the meeting and learning rooms.

  • Most galleries and exhibits have a good standard of written material to support the collections.

Visitors with learning difficulties

  • The guidebook, which includes a site plan, presents the collection clearly and concisely with several pictures and diagrams.

  • There are also large-scale site plans at key points around the Museum.

Dogs

  • Only assistance dogs are allowed on site.

  • Drinking water is available on request from the Oriel Restaurant or Coffee Shop.

  • Dogs must leave the premises to relieve themselves and staff will assist in identifying a suitable area.