Access Guide for National Museum Cardiff

Advice for disabled visitors

Visual Story - Visiting National Museum Cardiff

This Visual Story has been designed for visitors with autism, learning disabilities or sensory and communication disorders. Although there can be some changes to the displays at National Museum Cardiff, the Visual Story provides general images and information to help plan for visits to the Museum.

Visual Story (PDF)

Physical Mobility

  • There are designated parking bays for Blue Badge holders to the rear of the Visitor Car Park, accessed via Museum Avenue. Blue Badge holders are entitled to free parking; please take your blue badge to the Museum shop to obtain an exit token. There is a level access path to and from the Visitor Car Park via Park Place and Museum Avenue. There are also designated disabled parking bays in front of the Museum on Gorsedd Gardens Road.

  • Wheelchair access and access with pushchairs can be made by phoning 029 2057 3300. A staff member will help you gain access to the building. If you encounter any issues, please let our museum assistants at the top of the stairs at the front of the building know.

  • There is wheelchair access to all galleries. Most galleries can be visited independently, but lifts to some galleries must be operated by a Museum Assistant for security reasons. There are signs indicating the location and operating instructions of all lifts. Museum staff are nearby to help.

  • Four wheelchairs and six mobile seating sticks are available on loan from the Information desk on request. These are allocated on a first-come-first-served basis.

  • A variety of seating is available throughout the Museum.

  • Please be aware that there are uneven floor levels throughout the Evolution of Wales exhibition and in some of the Natural History galleries; please take care in these areas.

  • The Reardon Smith Lecture Theatre has a viewing platform with six designated spaces for wheelchair users. Access to the Theatre is from the rear of the Visitor Car Park or via a level access pathway from Park Place.

Blind and Partially Sighted

  • We can offer free Audio Description tours for groups, and guided assistance for individual visitors. Advance notice is required. Please call us at (029) 2057 3240 to discuss your needs.

  • The Evolution of Wales, Natural History and Man & the Environment galleries all have audio material to support the visual exhibits.

  • Some of the natural science galleries have low light levels but walkways, text panels are exhibits are clearly illuminated.

  • A touch trail is available in the Natural History galleries.

  • All Amgueddfa Cymru – National Museum Wales marketing material is available in large print. Please telephone (029) 2057 3171.

  • Some of our marketing material is available on a CD. Please telephone (029) 2057 3171.

Hearing Impaired

  • An Induction Loop is provided in the Evolution of Wales gallery, the Information desk, Shop, Restaurant and Coffee Shop counters and in the Reardon Smith Theatre. A mobile induction loop is available for use in the meeting and learning rooms.

  • Most galleries and exhibits have a good standard of written material to support the collections.


  • Only assistance dogs are allowed on site.

  • Drinking water is available on request from the Oriel Restaurant or Coffee Shop.

  • Dogs must leave the premises to relieve themselves and staff will assist in identifying a suitable area.


  • The Museum Shop, Coffee Shop and Oriel Restaurant are accessible to wheelchair users.

  • Accessible toilets are situated in the Oriel Restaurant.

  • Baby changing facilities are situated in the Oriel Restaurant.

For historic reasons many of our museums are not totally accessible to all our visitors. We are continually striving to improve the situation wherever possible. If you have any helpful suggestions please let a member of staff know or write to:

Director of Operations,
Amgueddfa Cymru – National Museum Wales
Cathays Park
CF10 3NP