Accessibility – National Roman Legion Museum
Amgueddfa Cymru is committed to being open and accessible to our visitors to ensure that the widest number of people can enjoy our museum, collections and exhibitions. You can find out more about the accessible facilities and resources across the site below.
Museum maps are located at the information desk in the main hall. You can download a map in advance of your visit.
The museum is free to everyone. There may be a charge for some exhibitions and activities. Tickets can be booked in person or online.
Our website’s Accessibility statement.
We are proud to be the first museum to become a member of the National Access scheme Hynt. Whether you’re an individual or an organisation you can access free tickets for carers and companions for some of our events and exhibitions.
Hynt is an Arts Council of Wales initiative managed by Creu Cymru in partnership with Diverse Cymru; you can apply to be a member on the Hynt website.
Booking a ticket with a Hynt card
When booking your ticket with a Hynt card, we’ll ask you for your unique Hynt reference number. You can book your tickets with us in the following ways:
- In person at National Museum Cardiff – our friendly Museum Assistants behind the information desk will be happy to help you
- Or online – click this link to get started. If you have booked with us online using a valid Hynt barcode number, your Hynt account will be added to your Amgueddfa Cymru account for your future convenience. Please note it may take up to 24 hours for your Hynt membership to be added to your online account.
Tickets are issued to the cardholder, who is required to present their photographic Hynt card at each exhibition or event that they attend. The amount of Hynt tickets available for online booking is restricted and determined by the number agreed upon during the application process. Please make sure to select the appropriate number of tickets for all members of your group.
To help plan your visit, have a look at our visual story. This includes photographs and information of what you can expect from your visit to the museum.
Museum entrance and exit
The main entrance and exit to the Museum is on the High Street. Entrance to the museum is via several steps. Access for wheelchair users is to the right of the front steps. There is a level entrance into the museum, through glass doors.
Accessible parking
There are parking spaces 50 yards from the front of the museum down the adjacent street, none of these are designated for blue badge holders.
Additional free parking is either on the Broadway (adjacent to the Amphitheatre) or you can park in the pay and display off the High Street adjacent to the Roman Baths.
Quiet Times
The Museum can sometimes be crowded and noisy. The quietest time to visit the Museum is usually from 3pm. All of our galleries close at 4.45pm and the museum closes at 5pm.
Quiet areas
The Roman Garden is our quietest area.
Lighting and temperature
An extra layer of clothing, umbrella or raincoat is advised for visiting the Garden.
Uneven flooring
Care should be taken on the paths in the Garden.
Borrow a wheelchair
A wheelchair is available on request. As we only have one wheelchair available, we do advise pre-booking this. Please contact 0300 111 2 333 or email RomanLegion@museumwales.ac.uk
Mobility scooter
Mobility scooters are welcome.
Emergency evacuation
It's unlikely that an alarm will sound during your visit. If one does, please don't worry – just follow any instructions given by members of staff, they will guide you to the nearest safe exit. Visual fire alarms with flashing lights are also in operation.
Access around our site
The National Roman Legion Museum is all on one level, with slight elevations in flooring levels, and a portable ramp is available to navigate these areas.
Please speak to a member of staff at the Welcome Desk if you wish to visit our Capricorn Centre and Barrack Room but are unable to walk or require the use of a wheelchair.
An alternative entrance to the Barrack Room can be gained by use of 4 steps, or by the use of a side door outside the front of the museum. Staff will make this entrance available on request.
Accessible Toilets
Two accessible toilets are available, these are suitable for standard wheelchair size only.
Baby changing facilities
Baby changing facilities are available in one of the disabled access toilets.
Seating
Seating is available throughout The Gallery and in the Garden.
You are welcome to use walking sticks or folding stools with seat attachments, provided they have rubber stoppers.
Enhanced Sounds
Induction loops for hearing aids are available.
Service dogs
We understand that some of our visitors will require the support of a service dog and we are happy to admit appropriately trained service dogs.
Assistance dogs are allowed on site provided they are kept on a lead.
Where possible, dog owners should bring their relevant identification book and animals should wear the appropriate tabards or harness.
Drinking water is available upon request at the front desk.
Please ask a member of staff to direct you to the nearest toilet/toileting area.
Sensory backpacks
A limited number of sensory backpacks are available to borrow for free from the Welcome Desk. These designed as a fun way to help visitors explore the Museum. The backpacks contain:
Sound cancelling headphones
Fidget toys
other sensory tools.
Hearing Loops
Induction loops for hearing aids are installed at the Welcome Desk.
Audio described tours
We can offer free Audio Description tours and guided assistance for individual visitors. See this page for details.
Quiet Hours
Join us for our monthly relaxed quiet hour for anyone who would appreciate a quieter visit to the museum. See this page for details.
Dementia Friendly Tours
Join us for our Dementia Friendly Tours. See this page for details.