Re-opening the Museum

Frequently Asked Questions

Why do I have to book in advance?

Due to social distancing safety measures, we can allow only a limited number of people into each museum at any one time. To manage this and prevent disappointment, we have introduced a free booking system which will be run online through Eventbrite. There is also a telephone number to call for those who choose not to use online booking. All our museums will remain free.

Can I bring a picnic?

Yes, you are welcome to bring a picnic to the Museum.

I have a season parking ticket which expired during lockdown. Will you be extending it?

We will be extending season car parking tickets to reflect the time that the Museum has been closed. We will be able to administrate this once the Museum has reopened. Please use the season ticket box on Eventbrite when you book.

Can I bring my dog?

Dogs are welcome but must be kept on a lead.

Are the toilets, Changing Places and baby changing facilities open?

Our toilets, baby changing, and Changing Places facilities remain open for those who wish to access them. We are putting in place an enhanced cleaning regime for such spaces and will limit the number of people who can use such facilities at any one time.

Can I visit the Museum shop?

Yes, the Museum shop and Gwalia Stores are open.

On-site Refreshments

A variety of hot and cold drinks, snacks, sandwiches and cakes will be available to purchase on the day of your visit, please check what is open on arrival. Card payments only.

What precautions are you taking to reduce the spread of COVID-19?

Every Museum has undergone a risk assessment in the light of the precautions and social distancing measures that remain in place to prevent the spread of COVID-19. This includes restricting the number of visitors on site at any one time, installing personal protective equipment (PPE), extra hygiene facilities and increasing the number of times that toilets and facilities are cleaned every day.

We have new rules on social distancing within our museums and are working to make sure signage to reinforce hygiene and social distancing regulations is highly visible.

What you will see when you visit

Your experience at St Fagans will be different from what we can normally offer, but we hope you enjoy:

  • walking around our extensive grounds, viewing the historic buildings from outside
  • learning about the historic buildings and their origins from the information alongside each property
  • seeing our farm animals and experiencing nature in our 100-acre parkland
  • the children’s play area.

What you won’t see when you visit:

To reduce any risks from COVID-19, we have had to change what we do, and all our historic buildings and galleries remain closed.

When can I book a meeting or event at the Museum?

The safety of our staff and visitors is our priority, and we have carried out a risk assessment for each Museum to see how it can operate while adhering to social distancing and hygiene regulations. At the moment, the guidance from the Government is not to host large gatherings such as weddings or conferences, though this is constantly under review. Please keep an eye on our website where we will be posting updates if the situation changes.

When will you be fully open?

We are following the advice of the Welsh Government and we will remain in these measures until they advise us differently, though this could extend for many months.

When will you have events again?

We have developed a programme of online events for the coming months. Our focus will be online until we’re sure that we can safely stage physical events given the social distancing and hygiene regulations.

Why can’t I drop into the Museum like I used to?

Due to social distancing safety measures, we can allow only a limited number of people into each museum at any one time. To manage this and to prevent disappointment we have introduced a booking system. This is the safest way to ensure we can control the visitor numbers.

Why do I have to pay for car parking?

There has been paid for car parking at National Musuem Cardiff, St Fagans National Museum of History and at Big Pit National Coal Museum for many years, and this will continue. We are a charity and every penny we raise from our car parks supports our work with communities across Wales. You do not have to pay for car parking if you display your Blue Badge, but you may have to book a space. You will find details of how to do this when you book your entry ticket on the museum Eventbrite page.

Why do you want me to wear a face covering?

Visitors are required to wear face coverings at our Museums, in line with Welsh Government guidelines and to follow all our safety guidelines while at the museum, even if you have been vaccinated. We reserve the right to refuse entry to those not wearing a face covering without due cause, for example for health and wellbeing reasons, and to those who flout our other safety guidelines.

Will the high ropes course be open?

CoedLan will be reopening on 1 May 2021 

Tickets can be booked as an add-on when booking your entry ticket to the Museum or from the reception desk in the main entrance. We have taken all necessary steps to reopen responsibly, and have changed some of our processes to facilitate this. Please take some time to read our updated FAQs to see how things have changed.