Frequently asked questions for National Museum Cardiff general admission tickets

Do I need to book a ticket in advance?

Walk-up entry to National Museum Cardiff is available, but to ensure you get the most out of your visit we recommend you book a free ticket in advance.

If entry is free, why do I need to book a ticket?

Booking in advance isn’t essential and we continue to offer a warm welcome to visitors who decide to come along on the day without a pre-booked ticket. Booking your ticket in advance will mean you receive key information and updates ahead of your arrival, helping you make the most of your visit.

What do I need to do when I arrive?

Visitors to National Museum Cardiff will be greeted by one of our friendly members of staff who will be happy to scan your ticket for you/point you towards a scanner to register your visit.

Do I need to book a ticket for museum admission if I’ve booked a ticket for an exhibition?

No - if you have booked a ticket for one of our exhibitions, this will include your free general admission and you will receive all information and updates for your visit in advance.

How far in advance am I able to book?

Tickets are available to book up to three months before your visit, and we’ll be in touch nearer your arrival with key information and updates to help you make the most of your day.

What is the latest time I can arrive?

Whilst there is no last entry time, we recommend allowing plenty of time to make the most of what the Museum has to offer. National Museum Cardiff closes at 4 o’clock Tuesday – Sunday. Full opening hours can be found here

What do I do if I can’t make it on the day I’ve booked or I would like to swap the day?

We understand plans can change so not to worry if you can’t make it anymore, please contact ticketing@museumwales.ac.uk and one of the team will be happy to help you.