National Museum Wales Visitor Charter

  • You will find it easy to plan your day
  • You will hear and see the Welsh language
  • Your museums will be welcoming and comfortable
  • Your visit will be positive and memorable
  • Your experience will be fun and engaging
  • Your voice will be heard

In return, we expect you to:

  • Be polite to our staff and other visitors
  • Help us look after your collections and spaces for others to enjoy
  • Let us know if you require any assistance from us
  • Understand that we kindly ask you to respect our rules
  • for your own safety and the safety of others
  • Acknowledge staff who provide good service
  • Provide us with constructive ideas of how we could improve
  • Let us know if you’ve enjoyed yourself and encourage others to visit!